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Knowledgebase: Indeed Certificate Manager > Indeed CM errors
Middleware error
Posted by Mikhail Yakovlev, Last modified by Mikhail Yakovlev on 22 February 2019 04:24 PM

Description:
Indeed CM server is installed and configured correctly. The required Indeed CM Middleware type is specified to use with the smart card or token in question. The device is connected to PC and all the required drivers (PKI client) are installed. Internet Explorer is used as a browser. The following error occurs when using the connected device in web services (icm, icmservice):

Error:
Please install appropriate Indeed CM Middleware to use the system.

Solution:

  1. Open Internet Properties.
  2. Switch to Advanced.
  3. Make sure that the following checkboxes are set: TLS 1.0; TLS 1.1; TLS 1.2.
  4. Make sure that the following checkboxes are disabled: SSL 2.0; SSL 3.0.
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