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Knowledgebase: Getting Started
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I have a problem (or question) with one of your systems. How can I get a solution (answer) using support center?
Posted by Anton Shlykov, Last modified by Anton Shlykov on 25 February 2019 06:52 PM
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If you have any problems (error, failure) with one of our systems or you have a question about how the system works (settings, architecture, fault tolerance, etc.), we recommend the following procedure to find a solution using our Support Center: 1. Try to find a solution or an answer in our Knowledge Base - simply use the search field on the Support Center's main page, provide key information in the search field (error code or error value, you question) and press 'Search'.  2. If the search in the Knowledge Base does not provide a suitable article for your problem or question, you can send a request to our technical support team through the 'Submit a Ticket' form using your Support Center account (you will need to register). After ticket registration, our technical support specialists will provide all the necessary information to solve the problem or answer the question. 
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