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HTTP 404 error when trying to log in to self-service (icmservice)
Posted by Mikhail Yakovlev, Last modified by Mikhail Yakovlev on 25 February 2019 11:14 AM

Description: 
The user directory is in Active Directory.
The following error occurs when attempting log in to self-service:

Error:
HTTP 404 Not Found


Solution:
The error states that a user who tries to access the self-service is missing the Indeed CM user directory.

  1. Run Indeed CM Setup Wizard.
  2. Switch to User catalog -> Active Directory.
  3. Make sure that LDAP path to container or unit with users is specified correctly.
  4. If LDAP path is correct then verify the user location in Active Directory.
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