Knowledgebase: Getting Started
Create new Ticket
Posted by Anton Shlykov on 25 February 2019 07:56 PM
If the search in the Knowledge Base does not provide a suitable article for your problem or question, you can send a request to our technical support team through the 'Submit a Ticket' form using your Support Center account (you will need to register).
1. To get access to the ticket registration form, please, log in to the Support Senter, using the email address and password you provided during registration.
2. Click a 'Submit a Ticket' icon
3. In the ticket registration form provide as much information as possible. If you report a problem, please provide as much information as possible about it, including necessary files, screenshots, logs, etc. This will give the opportunity to solve your problem in the shortest possible time.
After you have finished entering all the necessary information about the problem, you must click the 'Submit' button.
Technical support staff will see the new application in their personal account and take it to work. A confirmation of the ticket's successful registration will be sent to your email, that was specified during registration on the Support Center.